Telephony

Whether it’s basic business calling or bulk outbound sales calling, most modern businesses need some form of telephony.

GPVA provides and manages hosted telephony for just about any size business. Hosted PBX means that wherever you go, your office is with you. A basic soft phone app installed on your smart phone, will connect to the cloud via any reliable data medium. So your PA can transfer those urgent calls to you, and vice versa.

Call Centres need solid infrastructure, and given our experience in this field, we can advise on and provide scalable dialler solutions. And given the high call volumes consumed in call centres, managing costs is key to sustainable operations. GPVA has built relationships with providers in order to bring best value for money to the table.

While call cost is a major consideration in call centres, call quality should feature right up there. Good call quality reduces call times and improves overall client perception. GPVA has selected services providers with these two key points in mind and can therefore give your business the best balance.

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